WhatsApp Business
WhatsApp Business API integration for support, bookings, incidents, reminders, notifications and automated conversations.
Chatbots
AI chatbots and assistants for WhatsApp, web and Telegram
We develop conversational assistants that can support customers, answer questions, recommend products, query data, manage bookings, create requests and hand off to a human agent when needed.
An AI assistant connected to your business — not a generic bot
A good chatbot should not stop at basic FAQs. It should understand context, query real information, integrate with your systems, keep conversation history and know when to escalate to a person. At Digitup we build assistants for WhatsApp, Telegram, web or your own platform, sharing the same conversation logic and backend.
Channels we can integrate
The same assistant can live on WhatsApp, web, Telegram or inside your product, sharing logic, data and history across channels.
Web chat
Embeddable widgets for any website with AI, context, history, forms, human handoff and backend connection.
Telegram
Telegram bots for support, notifications, internal ops, automations, queries and conversational flows.
Your own platforms
Assistants inside SaaS products, mobile apps, backoffices, internal panels or corporate tools.
Common features
Automatic answers to frequent questions
Answers FAQs with your business context and escalates when unsure.
Availability, product, service or booking queries
Looks up live catalog, stock or booking data in the moment.
Personalized recommendations
Suggests options from history, preferences or the live conversation.
Incident management
Classifies, prioritizes and logs incidents for the right team.
Sending instructions or documentation
Sends guides, PDFs or clear steps inside the same chat.
Conversation classification
Tags chats by topic, urgency or intent for cleaner ops.
Automatic summaries for agents
Summarizes the thread so humans do not start from zero.
Handoff to a human agent
Passes the case with full context when a person is needed.
Conversation review panel
Review, audit and improve answers from a backoffice.
CRM, PMS, ERP or database connection
Reads and writes your systems for real actions, not just text.
WhatsApp or Telegram notifications
Alerts customers or teams on the channel they already use.
LLM cost and usage control
Tracks usage, limits and quality to keep cost under control.
Examples
Examples of assistants we can create
Assistant for tourist apartments
Handles questions before, during and after the stay: availability, check-in, check-out, keys, rules, parking, WiFi, incidents and handoff to staff.
Learn moreSales assistant
Recommends products or services, answers questions, qualifies leads and routes opportunities to the sales team.
Learn moreSupport assistant
Resolves FAQs, queries documentation, drafts answers, classifies incidents and reduces team workload.
Learn moreTravel and booking assistant
Helps search options, compare availability, recommend services and guide the user through booking.
Learn moreArchitecture ready to grow
We can build the system with Python/FastAPI or Node.js/NestJS backends, PostgreSQL or MongoDB, LLM integrations, admin panel, logs, conversation control, business rules and external APIs.
Conversational backend
API and dialogue logic ready to connect channels, rules and models.
User management
Identity, permissions and profiles for customers, agents and admins.
Conversation management
History, status and operational control for every live thread.
WhatsApp Business integration
Official channel wired to the same backend and business rules.
Web widget
Embeddable chat on your site with the same intelligence as WhatsApp.
Agent panel
Backoffice to review, intervene and operate conversations.
Knowledge base
Content and FAQs the assistant uses to answer accurately.
Document RAG
Query your own PDFs and docs without retraining the model.
History and context
Conversation memory for coherent answers over time.
Human handoff system
Escalation to a person with full context when needed.
Metrics and monitoring
Usage, quality, errors and cost under control from day one.
WhatsApp BusinessWeb widgetDocument RAGHuman handoffOmnichannel context
FAQ
Frequently asked questions
Can I have an AI chatbot on WhatsApp Business?
Yes. We integrate WhatsApp Business API with a conversational backend, business rules, history and, when needed, RAG over your documents or data.
Can the chatbot hand off to a human?
Yes. We design handoff flows with context and conversation summaries so your team does not start from zero.
Can the same assistant work on web, WhatsApp and Telegram?
Yes. We can share the same logic and backend across channels while adapting each interface.
How is this different from a fixed-reply bot?
An AI assistant understands natural language, queries data, keeps context and can run real actions. A classic bot usually sticks to menus and static answers.
Do I need a control panel for the team?
In most projects yes: conversation panel, metrics, knowledge base and LLM cost control.
Want to automate customer support with AI?
We can help you create an assistant connected to your data, channels and real processes.
Create an AI assistant